Refund & Cancellation Policy

How refunds, cancellations, and order issues are handled.

Last updated: 2026-08-25.

Refunds are reviewed case by case based on order status, provider policy, service issue, payment status, and evidence submitted. Platform fees, delivery fees, rush fees, cancellation fees, or completed service charges may be non-refundable unless required by law or approved by LaundryClik.

Customers may cancel an order before provider acceptance or before pickup without penalty unless a provider-specific cancellation rule applies. Once pickup, cleaning, delivery, or special processing has started, cancellation may not be available or may result in partial charges.

If items are lost, damaged, delayed, incorrectly processed, or disputed, the customer must report the issue through LaundryClik support within 24–48 hours of delivery, with photos and order details when possible. LaundryClik may request provider review before issuing credits, refunds, or adjustments.

Questions about this policy can be sent to support@laundryclik.com.