Something wrong with your order?
We've got you. Here's exactly what to do, how we handle disputes, and what's covered under LaundryClik's refund protection.
Step 1 — message the business
Most issues are resolved directly between you and the business in a few messages. Open the order and message them from inside it, so the whole exchange stays attached to the order record.
Step 2 — open a dispute
If a conversation does not resolve it, open a dispute from the order. LaundryClik reviews the order record, the messages, and any photos, and mediates between you and the business.
What is covered
Items damaged in handling, items missing from a returned order, orders not delivered, and charges that do not match the price shown at booking.
Refund timelines
Approved refunds are returned to the original payment method through Stripe. Card issuers typically post the credit within 5–10 business days of approval.